How Gallagher Bassett investigates your initial injury report

Corey Pollard Law is a premier Virginia-based law firm specializing in Workers’ Compensation and Social Security Disability. When you suffer an injury at work, you expect support. Instead, your employer hands your claim to Gallagher Bassett.

Gallagher Bassett does not pay your wages. They operate as a third-party administrator. Employers hire them to process claims, manage medical care, and ultimately control the financial exposure of the insurance policy. You are entering a cold system where every question serves a specific legal purpose to protect the corporate bottom line.

Gallagher Bassett manages your claim to minimize employer costs.

Adjusters begin the investigation the moment you report the accident. They act quickly to gather evidence before you hire an attorney. Their immediate goal is to find a reason to deny the claim or reduce the benefits the insurer must pay.

Adjusters use recorded statements to lock in your testimony.

Within days of your injury, a Gallagher Bassett representative will call you. They will ask for a recorded statement. The adjuster sounds friendly, but they undergo rigorous training to ask leading questions. They want you to guess about distances, times, or the exact mechanism of your injury. Adjusters use a single misstatement as grounds to argue your injury did not happen exactly as you claimed. You have the right to decline a recorded statement until you speak with legal counsel.

Medical release forms grant access to your private health history.

The adjuster will ask you to sign a medical authorization form. They claim they need this paperwork to pay your current medical bills. In reality, a broad release allows Gallagher Bassett to dig through your entire medical history. Investigators look for any pre-existing condition they can blame for your current pain. Provide only the medical records directly related to your workplace accident.

Investigators monitor your social media for inconsistencies.

Insurance companies use digital surveillance routinely to combat high-value claims. Investigators comb through your Facebook, Instagram, and TikTok accounts. A photo of you smiling at a family dinner becomes evidence that you are not experiencing severe pain. Adjust your privacy settings immediately and stop posting about your daily activities.

Adjusters execute a Third-Party Administrator (TPA) strategy to maintain an information advantage.

A corporate administrator operates on volume and efficiency. Their Third-Party Administrator (TPA) strategy relies on the injured worker not understanding the Virginia Workers’ Compensation Commission rules. They control the list of approved doctors. They dictate the timeline of communication. Managing partner Corey R. Pollard began his career in insurance defense. He knows this playbook intimately. He saw how corporate adjusters leverage their massive resources against unrepresented workers, and he uses that insider knowledge to anticipate their next move.

Corey Pollard Law counters the Gallagher Bassett investigation.

We level the playing field for injured workers. Our team steps in between you and the adjuster immediately. Gallagher Bassett must direct all communication to our office once you retain us. We coordinate your medical evidence, handle the administrative paperwork, and prepare your case for hearing if the administrator denies your benefits. We treat your case as a vital life issue, not just a file number. We have recovered over $100 million for injured workers by matching the resources of massive insurance corporations with relentless litigation strategy.

If Gallagher Bassett is investigating your workplace injury, you need to act before they build a case against you. Contact Corey Pollard Law today for a free consultation to protect your right to compensation and medical care.

About the authorCorey Pollard is a Virginia workers’ compensation and Social Security Disability attorney in Richmond. Best Lawyers in America® (2020–2026), $100M+ recovered, and a former insurance defense lawyer — which is the part that matters.